Support

Before you email

These details help us fix things faster:

• The email address on your account.
• What you were doing when the problem happened, and what you expected instead.
• Whether you were on iPhone, the website, or both.
• A screenshot or a short note about the page or workout involved.

Clients

If your trainer set up your account, they can often correct access, program or record issues right away. For anything account-related, email us and copy your trainer.

Common fixes

• App shows an old session: sign out, close the app completely, then sign back in.
• Workout not on your calendar: confirm the session was saved, then check the calendar month you are viewing.
• Invite email not received: check spam, then ask your trainer to resend the invite.
• App will not install: use Safari on iPhone, then Share → Add to Home Screen.

Account, data and deletion requests

To request a copy of your information, correction of records, or deletion of your account, email durabilityllc@gmail.com from your account email. See the privacy policy for how requests are handled. Please do not include blood results or other sensitive health details in your email.

Hours

Messages are reviewed on business days. Urgent issues during a live session are best handled by your trainer directly.